Refund policy

Effective Date: [June 9th]
At Performance Grade Nutrition, your satisfaction is important to us. If you’re not fully happy with your purchase, we’ll do our best to make it right. Please read our refund policy below to understand your options.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• You must return your item(s) within 30 days of delivery.
• The product must be unopened, unused, and in its original packaging.
• You must provide proof of purchase (order number or receipt).
• Refunds are available only for items purchased directly from
  www.performancegradenutrition.com

We do not accept refund requests for products purchased through third-party retailers or resellers.

1. Non-Refundable Items

We do not offer refunds for:

• Opened or used products
• Sale or clearance items
• Return on items past 30 days of delivery
• Shipping fees (unless we made a shipping error)

If the product is defective or you received the wrong item, we will cover the return shipping and send a replacement or issue a full refund.

2. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, contact us immediately at [support@performancegradenutrition.com]. Include your order number, a brief description of
the issue, and photos of the packaging or product if applicable. We’ll review the claim and process a replacement or refund promptly.

3. How to Request a Refund

To initiate a refund request:

• Email with your name, order number, and reason for the request.
• Wait for approval and return instructions.
• Once we receive and inspect the returned product, we will notify you of the refund status.
• Approved refunds will be issued to your original payment method within [5–10 business days].

4. Exchanges

We do not offer direct product exchanges. If you want a different item, you must return the original (if eligible) and place a new order.
Have more questions? Contact us at:
Email: performancegraden@gmail.com
Address: 12191 Taft Street, Pembroke Pines, FL 33026