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Privacy Policy

At Performance Grade Nutrition (“we,” “our,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us. By using our website, you agree to the terms of this policy.

1. Information We Collect

Information You Provide

When you place an order, sign up for our email list, or contact customer service, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address.
  • Payment details (processed through third-party payment platforms only).
  • Order and transaction history.
  • Any messages or inquiries submitted through our contact forms or live chat.

This information is collected voluntarily when you interact with us directly.

Information Collected Automatically

We also gather certain non-personal data automatically through cookies, log files, and analytics tools. This may include:

  • IP address.
  • Device type and browser.
  • Geographic location (city, region).
  • Pages visited and session time.
  • Referring website or advertisement.

We use this data to understand visitor behavior and improve site functionality and performance.

2. How We Use Your Information

We use your data to provide the best experience possible. This includes:

  • Fulfilling your orders and processing payments.
  • Sending order confirmations and shipping notifications.
  • Providing customer support and resolving issues.
  • Sending promotional communications if you opt in.
  • Personalizing your website experience.
  • Improving our website, services, and product offerings.
  • Detecting and preventing fraudulent transactions or activity.

We never sell or rent your personal data to third parties.

Marketing Communications

If you subscribe to our emails, we may send you updates, promotions, product news, or educational content. You can unsubscribe at any time by clicking “unsubscribe” at the bottom of any email or by contacting us at support@performancegradenutrition.com.

3. How We Share Your Information

We only share your data when necessary and with trusted service providers who support our operations. These include:

  • Payment processor like Square
  • Shipping carriers (USPS, UPS)
  • Email and newsletter platforms
  • Web analytics tools
  • All third-party partners are required to use your data only for the purpose of delivering their service and to comply with applicable privacy regulations.
  • We may disclose your information to comply with legal requirements or in response to lawful requests from government authorities.

4. Data Security

We implement physical, electronic, and administrative safeguards to secure your personal information. These include:

  • Secure Socket Layer (SSL) encryption.
  • Encrypted payment processing.
  • Restricted internal access to personal data.
  • Routine security audits and monitoring.

Although we strive to protect your data, no method of online transmission or storage is 100% secure. Use of the site is at your own risk.

5. Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. We strongly encourage the use of strong, unique passwords. You agree to notify us immediately of any unauthorized use of your account or suspected breach of security.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including:

  • Legal or accounting obligations.
  • Order fulfillment and warranty support.
  • Customer service follow-up.
  • Marketing communication (until unsubscribed).

Once no longer needed, your information will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and gather insights on site performance. Cookies allow us to:

  • Remember your login and cart.
  • Track user behavior.
  • Improve page speed and usability.

You may disable cookies in your browser settings, but some site features may not function correctly if you do.

8. Your Rights and Choices

You may:

  • Request a copy of your data.
  • Update or correct your personal information.
  • Delete your account and data.
  • Opt out of marketing communications.
  • Withdraw your consent to data use (where applicable).

Contact us to make any of these requests.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from minors. If you believe we have received data from a child, please notify us, and we will delete the information.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Always review their privacy policies before providing personal information.

Changes to This Policy

We reserve the right to update this Privacy Policy. If we make changes, we’ll revise the “Effective Date” at the top. Continued use of the website after changes means you accept the updated terms.

11. Contact Us

For questions, concerns, or data requests, contact:
Email: support@performancegradenutrition.com
Mailing Address: 12191 Taft Street, Pembroke Pines, FL 33026