Shipping Information

We’re committed to making sure your order arrives on time, in great condition, and without hassle. Here’s everything you need to know about our shipping process.

Processing Time

At Performance Grade Nutrition, the fulfillment process includes the following: Packaging and leaving a package ready for carrier pickup. Performance Grade Nutrition has a maximum processing time of 2 business days to achieve the above. This means that if an order is received by Performance Grade Nutrition on Monday, it will be ready for pickup by Wednesday the latest. If an order is received by Performance Grade Nutrition on a Friday, it will be ready for pickup by Tuesday of the following week at the latest, and so forth. Under exceptional circumstances but, such as but not limited to: unexpected order fulfillment volume surge, shortage of fulfillment staff members, software or technical issues, this processing time could be extended with or without previous and formal notice.
Once your order ships, you will receive an email with a tracking number and shipping confirmation.
Below, you will find estimated lead times (Fulfillment + Transit). Performance Grade Nutrition is not a shipping carrier, and thus we rely on the carriers below for our shipping operations.

Shipping Methods and Carriers

We offer both standard and expedited shipping options. Your order will be shipped using one of our trusted carriers, including (USPS and UPS), depending on your location and the shipping
method selected at checkout.

• USPS Domestic (US): 5-9 estimated business days
• UPS Domestic (US): 5-7 estimated business days

Please make sure the above (Shipping Methods and Carriers) information is displayed in both the (Checkout pages and Shipping Policy) in our online store. (For Victoria’s team) DO NOT put
this blue highlighted information on the website.

Where does PG Nutrition Ship to?

At this time, we only ship within the United States. We do not offer international shipping. We plan to expand soon, so stay connected by subscribing to our email list.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected
method.
We offer free shipping on orders above [$99] before taxes and discounts.

Address Accuracy

Please make sure your shipping address is complete and correct before submitting your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error after placing your order, contact us immediately at performancegraden@gmail.com.

Lost or Damaged Packages

If your order is lost, delayed beyond normal delivery time, or arrives damaged, please notify us within [7 days] of the delivery date. Include your order number and any supporting information, such as photos, and we will do our best to resolve the issue as quickly as possible.

Returns and Refunds

For information on returns, exchanges, and refunds, please visit our [Returns & Refund Policy] page.
Still have questions? Reach out to us anytime at performancegraden@gmail.com. Our team typically responds within [1–2 business days].